Privacy Policy

Soléo Pro Cleaning Services ("Soléo Pro," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when visiting www.soleoprocleaning.net, requesting an estimate, contacting us, or otherwise interacting with our services.

This Privacy Policy explains what information we collect, how we use it, how cookies and third-party services may be used, and the choices available to you.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide through our contact or cleaning-request forms, by email, by telephone, or through other communications.

• Your name or business name
• Email address
• Telephone number
• Service address or general service area
• Type of cleaning service requested
• Type of home, office, rental, or other property
• Requested service level
• Scheduling or availability information
• Details about the property or requested cleaning services
• Any other information you choose to include in your message

Please do not submit sensitive personal information through the Website unless it is necessary for us to respond to your request.

Information Collected Automatically

When you visit the Website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location
• Referring website
• Pages visited
• Date and time of access
• Time spent on the Website
• Links, buttons, or features used
• General Website performance and usage information

This information is generally used to understand how visitors interact with the Website, maintain Website security, and improve its performance.

2. How We Use Your Information

We may use collected information to:

• Respond to questions, inquiries, and cleaning-service requests
• Prepare and provide estimates
• Contact you regarding requested services
• Schedule, coordinate, or provide cleaning services
• Communicate about changes to appointments or requested work
• Provide customer support
• Maintain records of customer communications
• Improve our Website, services, and customer experience
• Measure Website traffic and usage
• Detect spam, fraud, abuse, or malicious activity
• Protect the security and operation of the Website
• Comply with applicable legal obligations
• Establish, exercise, or defend legal claims

Submitting a request through the Website does not create a service agreement or guarantee that services will be available.

3. Contact Forms

When you submit a contact form or cleaning request, the information you enter is transmitted to us so that we can review your request and respond. We may retain your submission and related communications for customer-service, scheduling, estimating, recordkeeping, dispute-resolution, and legitimate business purposes.

By submitting a form, you authorize us to contact you using the email address or telephone number you provide regarding your inquiry or requested services. We will not use your telephone number to send automated marketing text messages without any consent required by applicable law.

4. Google Analytics

We use Google Analytics to help us understand how visitors find and use the Website. Google Analytics may collect information about Website activity, browser and device characteristics, approximate location, referring pages, and interactions with Website content.

Google Analytics may use cookies or similar technologies to distinguish visitors and sessions. Information generated through Google Analytics may be transmitted to and processed by Google.

• Measure Website traffic
• Understand which pages and services receive the most interest
• Identify Website errors or performance issues
• Improve Website content, navigation, and usability
• Evaluate the effectiveness of our outreach and marketing

Google's collection and processing of information are governed by its own terms and privacy policies. Visitors may also use the Google Analytics Opt-out Browser Add-on where supported.

5. Google reCAPTCHA

We use Google reCAPTCHA to help protect the Website and its forms from spam, automated submissions, fraud, and abuse. When you interact with a protected form or page, reCAPTCHA may evaluate technical and behavioral information to determine whether the interaction appears to come from a person or an automated system.

• Internet Protocol address
• Browser and device information
• Cookies
• Mouse movements
• Keystroke patterns
• Time spent on a page
• Interactions with Website elements
• Other information needed for security and risk analysis

Information collected by reCAPTCHA is processed by Google and is subject to the Google Privacy Policy and Google Terms of Service.

6. Cookies and Similar Technologies

Cookies are small text files placed on your computer, phone, or other device when you visit a website. We may use cookies and similar technologies such as local storage, tags, pixels, or scripts.

Essential Cookies

Essential cookies may be used to operate Website features, maintain form and session security, prevent fraudulent submissions, remember privacy preferences, and protect the Website.

Analytics Cookies

Analytics cookies help us understand how visitors use the Website. For example, Google Analytics may use cookies such as _ga and related identifiers.

Security Cookies

Google reCAPTCHA may place or access cookies to evaluate Website traffic and distinguish legitimate visitors from automated systems.

Managing Cookies

You can configure your browser to block, limit, or delete cookies. Blocking certain cookies may affect the operation of Website forms, security features, analytics, or other functionality.

7. Cookie Preferences and Consent

Where a cookie-consent tool is provided, you may use it to accept, reject, or manage categories of nonessential cookies. You may also withdraw or modify your consent through the Website's cookie settings, when available, or through your browser settings.

Certain essential or security-related technologies may remain active because they are required to operate and protect the Website.

8. How We Share Information

We may share information only as reasonably necessary for legitimate business and operational purposes, including with:

• Website hosting and infrastructure providers
• Email and communication providers
• Analytics providers
• Spam-prevention and security providers
• Website developers or technical support providers
• Professional advisers, such as attorneys, accountants, or insurers
• Government agencies or law-enforcement authorities when legally required

We do not sell information submitted through our contact forms for monetary compensation.

9. Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, prepare or maintain estimates, provide requested services, maintain business records, resolve disputes, enforce agreements, meet legal requirements, and protect against fraud, spam, and security threats.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, database, email transmission, or internet-based service can be guaranteed to be completely secure.

11. Your Privacy Choices

Depending on where you live and the laws applicable to your information, you may have the right to request that we:

• Confirm whether we hold personal information about you
• Provide access to certain personal information
• Correct inaccurate information
• Delete certain personal information
• Restrict or object to certain processing
• Provide a portable copy of certain information
• Withdraw consent where processing is based on consent

To submit a privacy request, contact us using the information listed below. We may ask for information necessary to verify your identity.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" setting. Because there is not currently a universally accepted standard for responding to these signals, the Website may not respond to every Do Not Track request.

13. Children's Privacy

The Website and our cleaning services are not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13.

14. Third-Party Websites and Services

The Website may contain links to social media platforms, service providers, or other third-party websites. We do not control and are not responsible for the privacy, security, content, or practices of those third parties.

15. Visitors Outside the United States

Soléo Pro Cleaning Services operates in Arizona, United States. If you access the Website from another country, your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Website, services, technology, business practices, or legal obligations. When changes are made, the revised policy will be posted on this page and the Effective Date at the top will be updated.

17. Contact Us